REGISTRATION, PAYMENT, REFUND AND CANCELLATION POLICIES
At TYR GROUP our goal is to provide our students with the highest level of training possible. In order to achieve this goal, we have posted our policies and restrictions, which we strictly adhere to. We look forward to having you join us for one of our courses. In order avoid disappointment, please register early. Registration is not confirmed until paid in full.
We understand that cancellations or schedule changes are sometimes inevitable. However, this is also how we earn our living and cancellations can create many administrative problems not only for us as a business but also for the other students who have enrolled in the same course. We begin investing in a course when the first student enrolls and therefore have expenses associated with that course. The following policies are necessary to insure that we are able to conduct a particular course, even if a cancellation occurs.
1. REGISTRATIONS: Classes are normally scheduled at least 90 days prior to the commencement of a course. Class size is limited so it is in your best interest to enroll as early as possible. Enrollment is not complete until course registration form and full payment is received. The Course Registration Form may be found on the side bar of this page. The payment cart for each course can be found under “Training Courses” then on each individual course webpage, scrolling down to the bottom of the page. Once the Course Registration Form is completed and payment is received, we will contact you within five (5) business days (Monday-Friday) with course information.
RESTRICTIONS: Any US Citizen, eighteen years of age or older who is legally able to possess a firearm under State and Federal Law can attend TYR GROUP classes.
TYR GROUP reserves the right to refuse attendance by anyone we deem to be unsafe, disruptive, undesirable, under the influence, mentally unstable, or a potential threat to themselves or others.
Note: Depending on the type of course, children under the age of eighteen are eligible to attend if accompanied by a legal parent or guardian who has also registered for the class. You will also need to register and pay for your child, as each person in attendance is included in the student count per class. There is a special permission form for a child’s attendance that needs to be signed and emailed back to TYR Group before the start of the course. Please contact us at firstname.lastname@example.org with specific questions.
2. PAYMENT: A NON-REFUNDABLE / NON-TRANSFERABLE DEPOSIT IS REQUIRED AT TIME OF REGISTRATION.
TYR Group accepts payment by PayPal (found on individual course webpage), check, or USPS Money Order. Full Payment must be received in our office NLT (no later than) 30 days before commencement of Louisiana based training and NLT 45 days before out of state training commences. Checks and money order should be mailed to TYR Group LLC, P.O. Box 262, Carencro, LA 70520.
TYR Group requires a non-refundable and non-transferable deposit when registering for any of our courses. The amount of the non-refundable / non-transferrable deposit is dependent on the length, type, location of the course as well as additional costs associated with out-of-state courses. Please see the individual course webpage for deposit amounts.
Depending on the course in which you are enrolling, you may be offered a payment option which must be paid in full on the deadline that is posted in the course description. If you have problems meeting that deadline due to unforeseen circumstances, contact us immediately by email at email@example.com, NOT on FB.
By paying the deposit and enrolling in our training, YOU certify that you are a U.S Citizen or Legal Resident and can legally conduct tactical training in accordance with Department of State ITAR regulations. You also certify that you are not a convicted felon and can legally own, possess and operate any firearms that are required for specific training.
a. CUSTOMER CANCELLATIONS: We understand emergencies do occur, and if you DO have a personal emergency, please contact us as soon as possible by email at firstname.lastname@example.org, NOT on FB. In the event of a student cancelling their course attendance, the deposit is non-refundable / non-transferable, and depending on when cancellation occurs, the remaining balance may or may not be credited to another course. No refunds will be given. The following chart shows the calendar days’ notice before the start date of the course and if a credit to be applied to a future course is applicable. When a credit is given, it will be used towards a future course only, not for product.
Calendar days’ notice before the start date of the course – Where credit applicable
|45 calendar days or more||Receive credit of course payments made minus deposit (to be applied to another course in future)|
|Between 15 and 44 calendar days (inclusive)||Receive 50% credit of course payments made minus deposit (to be applied to another course in future)|
|Between 1 and 14 calendar days (inclusive)||Late Cancellation: No credit will be given.|
|Failure to attend||Treated as late cancellation and no credit will be given.|
b. CHANGES AND/OR CANCELLATION BY TYR GROUP: We will do everything in our power to ensure the course/class goes on as scheduled, however, we reserve the right to postpone classes, if absolutely necessary and unavoidable. In such cases, we will provide adequate notice of this and/or the new course dates as soon as possible. If this occurs, the customer may choose an IN-HOUSE CREDIT towards a future class or a FULL REFUND to include DEPOSIT.
Note: We will conduct our training under any conditions (Heat, Cold, Wet). We will not cancel training due to inclement weather, so please do not call and ask for a refund because it is too hot or too cold. If the weather conditions become untenable or unsafe, the instructor will make the call with regards to any cancellation or postponement of the class.
4. APPLYING CREDIT TO A FUTURE COURSE:
When a student who has cancelled previously and received a credit to apply to a future course, the student must attend the future course within one (1) year from the date of cancellation. An additional payment may be required if the credit balance does not cover the course cost. Contact us at email@example.com to apply your credit to a future course.
If you have any questions or concerns regarding any of these policies and how they may relate to you and your particular situation, please contact us at firstname.lastname@example.org prior to registering for classes.